Refund Policy
Last updated: February 14, 2026
1. Free Trial
All SmartJungle apps offer a 14-day free trial. You can cancel anytime during the trial period without being charged.
2. Subscription Cancellation
You may cancel your subscription at any time through your Shopify admin panel. Upon cancellation, you will retain access to the app until the end of your current billing period.
3. Refund Eligibility
Refunds may be issued in the following circumstances:
- Technical issues that prevent app functionality and cannot be resolved within 7 days
- Duplicate charges or billing errors
- Charges made after subscription cancellation
4. Refund Process
To request a refund, please contact our support team at support@smartjungle.in with your order details and reason for the refund request. Refund requests are typically processed within 5-7 business days.
5. Non-Refundable Items
The following are not eligible for refunds:
- Subscription fees for services already rendered
- Custom development work that has been completed
- Charges for usage-based features that have been consumed
6. Partial Refunds
In some cases, we may issue partial refunds at our discretion based on the specific circumstances and usage of the service.
7. Contact Us
For questions about our refund policy or to request a refund, contact us at support@smartjungle.in